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Brand Elevate delivers high-quality print and fulfillment services for businesses across the globe.
They are known for high-volume, high-accuracy print fulfillment including complex international shipments that depend on precise end-of-month invoicing.
Each billing cycle required someone to gather data across multiple carriers, factor in different international rates, and ensure clients received timely, accurate invoices. It wasn’t flashy but it was essential.
And it worked flawlessly until the team member managing it suddenly left.
The departure of a key team member left Brand Elevate with a pending crisis.Key parts of their invoicing process, complex, manual, and undocumented became a black box.
This wasn’t just about potential delays.
The company faced the possibility of financial disruption and permanently damaged client relationships.
With no time to pause or rebuild, they needed a solution, fast.
Brand Elevate partnered with DataCose for help.Facing a critical operational gap, Brand Elevate made a strategic decision.
Instead of a rushed technical patch, they chose DataCose for a hands-on, operational partnership.
The plan was unconventional but strategic and effective. DataCose would temporarily embed its team directly into the workflow, taking ownership of gathering the correct data in the unknown parts of the workflow.
This calculated move by Brand Elevate ensured immediate business continuity and freed up their own team to focus on a long-term, strategic solution.
For the next few months, we collaborated with their team to help them execute their billing flawlessly, rebuilding logic and ensuring every invoice was accurate and on time.
This gave their team the crucial breathing room to methodically evaluate and migrate to a new, permanent platform.
This wasn’t about fancy tech, it was about being the partner who shows up when it counts.
By rolling up our sleeves and taking over a fragile, undocumented process, we helped Brand Elevate avoid operational chaos and protect their customer relationships during a critical team transition.
Behind the scenes, we also helped Brand Elevate transition to a new shipping platform that made future billing easier and more reliable.
This new platform provided structured data, essential for automating their unique and complex invoicing process.
Sometimes the most valuable thing from a tech partner isn’t a tool.Sometimes the most valuable solution isn’t a tool.
It’s about showing up, being solution-oriented, and supporting through key moments.
Is a critical part of your business running on a process only one person truly understands?
You don’t have to wait for a crisis to build resilience. Let’s talk about creating a system that’s even more reliable than your team.
We’re the partner that steps in, stabilizes the present, and helps you build for the future.
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